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  • Apple Seeking Better Customer, Employee Insights

    Nov 16, 2014, 11:35 pm By Gary Allen
    Job announcements for two new positions within Apple’s corporate retail team indicates the company is sharpening its focus on relationships with customers and employees, to include updating the existing Net Promoter and other survey programs. The position…
  • Downtown LA May Host Flagship Store

    Nov 11, 2014, 11:44 pm By Gary Allen
    Even with 22 stores in the greater Los Angeles area, Apple’s retail team has been on the search for the perfect flagship store location for years, and now they may have found it. Incredibly, a tipster says the company has signed a lease for “several…
  • Inside Store Employee Culture: The Clap-Out

    Nov 10, 2014, 4:54 pm By Gary Allen
    It may be difficult to understand—or even believe—that there is close-knit employee culture beyond the shiny products on wood tables inside the Apple stores. But in fact, there is. The hiring, training and management of employees stresses a team structure,…
  • Apple Unifies Support, Filtering Genius Bar Seekers

    Nov 8, 2014, 3:29 am By Gary Allen
    Apple has taken the next step to merge its on-line and retail store customer support systems, apparently hoping to filter out unnecessary Genius Bar appointments for trivial and non-Apple problems, but without solving the on-going congestion caused by…
  • France Stores Run Afoul of Video Privacy Rules

    Oct 30, 2014, 10:15 pm By Gary Allen
    A French government privacy agency has warned Apple to adjust the video surveillance systems at four of its retail stores, saying they are too intrusive by constantly watching employees beyond the public retail space. The Commission nationale de…
  • Retail Financials Up, But To Be Reported No More

    Oct 20, 2014, 11:29 pm By Gary Allen
    Amid the announcement of very positive quarterly financials results for both Apple and its retail stores today, company executives revealed a major change in how retail profit and loss will be reported starting in fiscal 2015—the company will no longer…
  • Planning Begins For Apple Store In Nordic Region

    Oct 20, 2014, 12:18 am By Gary Allen
    Two years after pushing the boundaries of the Apple store region northward to include Sweden, the company is making plans to expand the chain into the adjacent country of Finland, the most sparsely-populated country in the European Union. In fact, with just…
  • Apple Watch Makes Debut at Fashion Store

    Oct 2, 2014, 5:21 am By Gary Allen
    In a unusual but understandable twist, the Apple Watch made its retail store debut not in one of Apple’s own stores, but under glass inside a Collette fashion store in Paris on Tuesday. The public event included invited guests from the world of fashion,…
  • Book Reveals Genesis of Fifth Avenue Store

    Sep 29, 2014, 4:23 am By Gary Allen
    The Fifth Avenue Apple store in New York City is arguably the most iconic retail space in the world, and a new book describes how it was the collaborative creation of two great—and sometimes contentious—personalities: George Macklowe representing real…
  • Store Approved, Now Debate Over The Trees

    Sep 27, 2014, 5:23 am By Gary Allen
    After working 10 months to obtain construction permits for a landmark retail store in downtown San Francisco, Apple is now trying to convince the city that seven tulip trees need to be removed from the side of the building before construction can begin.…
  • Ex-Sports Star Arrested, Phony EasyPay Purchases

    Sep 22, 2014, 11:09 am By Gary Allen
    A former professional basketball player was arrested Friday by police in Arizona, charged with stealing $14,000 in Apple products by pretending to make EasyPay product purchases with his iPhone, and then simply walking out the store. Rex Chapman, 46, visited…
  • iPhone 6 Creates Long Lines, A Different Demographic

    Sep 20, 2014, 4:59 pm By Gary Allen
    The days of enthusiastic overnight lines for the opportunity to buy one of Apple’s new products now seems overwhelmed by line-sitters hoping to buy iPhones and turn them into instant cash. This year’s debut of the two iPhone 6 models…
  • Window Displays Hypes New iPhone 6

    Sep 19, 2014, 5:26 am By Gary Allen
    With the introduction of the latest version of its flagship iPhone product, Apple’s window display team has come up with a creation that is both eye-catching and subtle. The display is the latest in a series of displays that have won industry awards and…
  • Documents Detail Stores’ Product Debut Complexity

    Sep 16, 2014, 5:28 pm By Gary Allen
    It may be all anticipation and excitement for customers in-line for this Friday’s debut of the iPhone 6 models, but leaked documents reveal publicly for the first time how meticulously Apple plans such events to create a superior purchase experience.…
  • New iPhones, Apple Watch Will Rely On Stores

    Sep 9, 2014, 6:01 pm By Gary Allen
    Apple’s annual product announcement this morning included products and features that will impact the company’s retail stores, including a larger iPhone with mobile payment features, and an Apple Watch that will require stocking and display space for 34…
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