The Apple Genius Training Manual Says You Can’t Use These Words

Cult of Mac
By Buster HeineAug 28, 2012, 9:43 am457 pts
What does it take to become an Apple Genius? You’d think the biggest requirement would be a lot of technical knowledge, but really it’s empathy and knowing how to talk to people. Geniuses are the face of the company when customers are the most pissed off at Apple, so great customer service skills are key.…

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